Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product taken from various angles and distances. If possible, include photos of the box the product arrived in, as it may have been damaged during transport. If the issue can’t be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from a product’s date of delivery. If you experience issues with your UR livingroom piece, please let our team know. We will organize replacement parts, repairs, and, in necessary cases, complete replacements.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the UR livingroom warranty.
