Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product taken from various angles and distances. If possible, include photos of the box the product arrived in, as it may have been damaged during transport. If the issue can’t be documented with photos, short videos are also welcome.
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.
UPHOLSTERY PRODUCT WARRANTIES:
- Lifetime warranty for wooden frame
- Ten years warranty for mechanism
- Three years warranty for electrical components, motors, switches.
- Limited for Residential Use
- None-Commercial Use
All foam and filling composites naturally soften with use. This softening does not constitute a defect under the warranty.
FABRIC AND LEATHER
- Fabric – The manufacturer warrants the upholstery fabric used on your furniture against; seam failure, fabric separation and nap loss for one year. The manufacturer cannot cover pilling, which is a result of normal wear, nor fading, which can be caused by overexposure to sunlight.
- Leather – The manufacturer warrants leather upholstery against seam failure and material defects for one year.
- The natural beauty of leather means that no two pieces of leather are exactly alike. As such, natural markings and grain variations are not considered defects.
WARRANTY LIMITATIONS
This warranty does not include:
• Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use
• Any condition resulting from incorrect or inadequate maintenance or care
• Damage resulting from misuse, abuse, negligence, accidents or shipping damage
• Dissatisfaction due to buyer’s remorse
• Normal wear and tear
• Damages incurred during transportation
• Damages incurred during assembly or maintenance
• Any used, previously displayed items
